At Sunridge Assisted Living, we take the security and privacy of your data seriously. This privacy policy outlines how we collect, use, and protect data obtained from security plugins and tools within our WordPress website.
Who we are
Our website address is: https://sunridgeassistedliving.com/
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Contact Forms
When you submit information through our contact forms, we collect and process the data you provide to us. This may include your name, email address, phone number, IP address and any additional information you voluntarily share with us. We use this information solely for the purpose of responding to your inquiries, addressing your requests, and providing you with the information or assistance you seek. We respect your privacy and will not share, sell, or disclose your contact form submissions to third parties, unless required by applicable law. We have implemented security measures to protect your data.
Data Collection
We use various security plugins and tools within our WordPress website to safeguard against unauthorized access, protect against security threats, and maintain the integrity of our online presence. These tools may automatically collect data, which can include but is not limited to:
- IP addresses
- Browser information
- Geolocation data
- User agent details
- Login attempts
- Malicious activity logs
Purpose of Data Collection: The data collected from security plugins and tools is used for the following purposes:
- To monitor and secure our website against potential security threats.
- To detect and prevent unauthorized access to our website.
- To analyze and investigate security incidents.
- To ensure the proper functioning of our website and its features.
Data Security
We implement industry-standard security measures to protect the data collected from security plugins and tools. This includes encryption, access controls, and regular security assessments to safeguard your information.
Your Rights
You have rights concerning your data, including the right to access, rectify, or delete it. If you have concerns or requests regarding the data collected from our security tools, please contact us using the information provided in this privacy policy.
Google Analytics
At Sunridge Assisted Living, we use Google Analytics, a web analytics service provided by Google, to collect and analyze information about the use of our website. Google Analytics may collect data such as your IP address, browser type, operating system, and other details about your interactions with our website. This information is used solely for the purpose of understanding and improving our website’s performance, user experience, and content relevance.
Google Analytics operates in accordance with Google’s privacy policy, which you can review here. You can also learn more about how Google uses data collected through Google Analytics by visiting Google’s site “How Google uses data when you use our partners’ sites or apps”
We do not merge personally identifiable information with data collected through Google Analytics. While Google Analytics may place cookies on your device to assist in tracking and analyzing your online behavior, these cookies do not provide access to any personal data or identifiable information. You have the option to manage your cookie preferences and opt-out of Google Analytics by configuring your browser settings or using Google’s opt-out browser add-on.
By using our website, you consent to the collection and processing of data by Google Analytics as described in this privacy policy. If you have any concerns or questions about how we use Google Analytics or the data collected through it, please contact us using the information provided in this policy.
Olark Live Chat Software
At Sunridge Assisted Living, we utilize the Olark chatbox service to provide real-time communication and support to our website visitors. When you engage with the Olark chatbox, certain data may be collected and processed to facilitate this interaction. We are committed to protecting your privacy, and this privacy policy line outlines how we handle data gathered through the Olark chatbox.
- Data Collection: When you use the Olark chatbox, we may collect the following data:
- Personal information you voluntarily provide, such as your name and email address.
- Chat transcripts, including messages exchanged during the conversation.
- Information about your browsing behavior on our website, including the pages you visit.
- Purpose of Data Collection: We collect this data for the following purposes:
- To provide you with real-time support and address your inquiries.
- To improve our customer service and user experience.
- To monitor and analyze chat interactions for quality assurance and training purposes.
- To follow up with you after the chat session, if necessary.
- Data Sharing: We do not share the data collected through the Olark chatbox with third parties, except in cases required by law or for the purpose of providing support or fulfilling your requests.
- Data Retention: We retain chat transcripts and related data for a reasonable period to ensure quality service and reference for future interactions. We will not retain this data longer than necessary.
- Data Security: We take appropriate measures to secure the data collected through the Olark chatbox, including encryption and access controls, to protect your information from unauthorized access.
- Your Rights: You have the right to access, update, or request the deletion of your chat data. If you have any concerns or requests related to data collected through the Olark chatbox, please contact us using the information provided in this privacy policy.
- Cookies and Tracking: Olark may use cookies or similar technologies to enhance the functionality of the chat service. For more information about how Olark uses cookies, please refer to their Privacy Policy.
- Changes to Privacy Policy: We may update this privacy policy to reflect changes in our use of the Olark chatbox or legal requirements. Any significant updates will be communicated to you through our website or other means.
By using the Olark chatbox on our website, you consent to the collection and processing of data as described in this privacy policy. If you have any questions or concerns about our use of the Olark chatbox or the data collected through it, please feel free to reach out to us using the provided contact information.
Contact Information
If you have any questions or concerns regarding the data collected from security plugins and tools on our website, please contact us at [email protected].