Who we are
Our website address is: https://sunridgeassistedliving.com/
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When you submit information through our contact forms, we collect and process the data you provide to us. This may include your name, email address, phone number, IP address and any additional information you voluntarily share with us. We use this information solely for the purpose of responding to your inquiries, addressing your requests, and providing you with the information or assistance you seek. We respect your privacy and will not share, sell, or disclose your contact form submissions to third parties, unless required by applicable law. We have implemented security measures to protect your data.
We use various security plugins and tools within our WordPress website to safeguard against unauthorized access, protect against security threats, and maintain the integrity of our online presence. These tools may automatically collect data, which can include but is not limited to:
- IP addresses
- Browser information
- Geolocation data
- User agent details
- Login attempts
- Malicious activity logs
Purpose of Data Collection: The data collected from security plugins and tools is used for the following purposes:
- To monitor and secure our website against potential security threats.
- To detect and prevent unauthorized access to our website.
- To analyze and investigate security incidents.
- To ensure the proper functioning of our website and its features.
We implement industry-standard security measures to protect the data collected from security plugins and tools. This includes encryption, access controls, and regular security assessments to safeguard your information.
At Sunridge Assisted Living, we use Google Analytics, a web analytics service provided by Google, to collect and analyze information about the use of our website. Google Analytics may collect data such as your IP address, browser type, operating system, and other details about your interactions with our website. This information is used solely for the purpose of understanding and improving our website’s performance, user experience, and content relevance.
We do not merge personally identifiable information with data collected through Google Analytics. While Google Analytics may place cookies on your device to assist in tracking and analyzing your online behavior, these cookies do not provide access to any personal data or identifiable information. You have the option to manage your cookie preferences and opt-out of Google Analytics by configuring your browser settings or using Google’s opt-out browser add-on.
Olark Live Chat Software
- Data Collection: When you use the Olark chatbox, we may collect the following data:
- Personal information you voluntarily provide, such as your name and email address.
- Chat transcripts, including messages exchanged during the conversation.
- Information about your browsing behavior on our website, including the pages you visit.
- Purpose of Data Collection: We collect this data for the following purposes:
- To provide you with real-time support and address your inquiries.
- To improve our customer service and user experience.
- To monitor and analyze chat interactions for quality assurance and training purposes.
- To follow up with you after the chat session, if necessary.
- Data Sharing: We do not share the data collected through the Olark chatbox with third parties, except in cases required by law or for the purpose of providing support or fulfilling your requests.
- Data Retention: We retain chat transcripts and related data for a reasonable period to ensure quality service and reference for future interactions. We will not retain this data longer than necessary.
- Data Security: We take appropriate measures to secure the data collected through the Olark chatbox, including encryption and access controls, to protect your information from unauthorized access.
If you have any questions or concerns regarding the data collected from security plugins and tools on our website, please contact us at [email protected].